We know that you demand the best and therefore we try to offer products and quality of service that meet your expectations.
The Company, within the framework of the best practices of governance, follows a specific process of complaints' review from customers who feel unsatisfied from the service or response to their matters.
If you are not satisfied with the service provided by the Intermediaries or Officers of our Company, contact CNP Cyprialife's Customer Service directly.
If you feel you are not satisfied with a Company's decision or a handling for a specific matter:
If the clarifications provided are not satisfactory for you, and your complaint concerns the procedures, the products or the officers of the company, you may officially submit a written complaint at Customer Complaint Service of the Company where specially trained officers will examine immediately and fairly the whole matter without any cost on your behalf.
The complaint is submitted by hand or by mail, by fax or by email or our website.
Help us understand your situation and respond promptly:
Any complaint that concerns actions or omissions of the Insurance Intermediaries at their frame of work will be examined by the Intermediaries themselves as per the relevant guidelines issued by the Supervisory Authority.
In such a case the Customer Complaint Service will forward your complaint to them for its handling, will be kept informed about the progress of the complaint and will be at your disposal at any time.
The procedure for these cases includes the following:
If you remain dissatisfied following all our action and efforts:
Our goal is to find the right way to handle each matter. For CNP CYPRIALIFE is of utmost importance to maintain a relationship of trust and reliability with all its customers.
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